Legal
PRIVACY
POLICY
Last updated: March 20, 2026
RGX Systems ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights. By using our service, you agree to this policy.
1. Who We Are
RGX Systems provides an AI Operating System delivered via Slack and Microsoft Teams. Our service connects to your business tools — including email, calendar, CRM, and file storage — to automate administrative tasks on your behalf.
2. Data We Collect
Account Information
- Name, email address, and company name provided at sign-up
- Billing information processed securely by Stripe (we never store card details)
- Subscription and plan details
Data From Connected Services
When you connect your accounts, we access and process the following on your behalf:
- Gmail / Outlook: Email content, headers, sender/recipient information, and attachments where necessary to complete tasks you request
- Google Calendar / Outlook Calendar: Event titles, times, attendees, and meeting details
- HubSpot, Salesforce, Pipedrive, GoHighLevel: Contact records, deal data, pipeline stages, and activity history
- Google Drive / OneDrive: File names, content, and metadata for documents you reference
- Slack / Microsoft Teams: Messages sent to our bot, slash command usage, and workspace identifiers
Usage Data
- Commands and messages sent to your AI Operating System
- Feature usage and interaction logs
- Error and diagnostic data for service improvement
3. How We Use Your Data
- To provide, operate, and improve the RGX Systems service
- To process requests you make through the AI Operating System (drafting emails, summarising calendars, pulling CRM data, etc.)
- To deliver automated features: morning briefings, weekly reports, meeting prep, risk alerts
- To process payments and manage your subscription
- To send onboarding and transactional emails related to your account
- To diagnose technical issues and maintain service reliability
We do not sell your data. We do not use your data to train AI models without your explicit consent. Your business data is yours.
4. AI Processing
RGX Systems uses Anthropic's Claude AI to process your requests. Data you share with the AI Operating System — including email content, calendar events, and CRM records — is sent to Anthropic's API for processing. Anthropic's API does not use submitted data to train models by default. Please review Anthropic's Privacy Policy for full details.
5. Data Storage and Security
- Your data is stored on secured cloud infrastructure
- OAuth tokens (used to access your connected accounts) are encrypted at rest using AES-256-GCM
- All data is transmitted over HTTPS/TLS
- Access to production systems is restricted to authorised personnel only
- We do not store email content or CRM records persistently — data is accessed in real time to fulfil your requests
6. Data Sharing
We share data only with the following trusted third parties necessary to operate our service:
- Anthropic — AI processing (Claude API)
- Stripe — Payment processing
- Render — Cloud infrastructure and hosting
- Google / Microsoft — OAuth authentication for connected accounts
We do not share your data with any other third parties, advertisers, or data brokers.
7. Data Retention
- Conversation history is retained for up to 4 hours per session, then cleared
- Account data is retained for the duration of your subscription
- Upon cancellation, your account data is deleted within 30 days upon request
- Billing records may be retained for up to 7 years as required by law
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Disconnect any integrated service at any time
- Export your data in a portable format
- Withdraw consent for data processing
To exercise any of these rights, contact us at privacy@rgxsystems.com.
9. Cookies
Our website uses minimal cookies necessary for the service to function (session management, authentication state). We do not use tracking cookies or third-party advertising cookies.
10. Children's Privacy
RGX Systems is a business-to-business service intended for users aged 18 and over. We do not knowingly collect data from anyone under 18.
11. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes via email. Continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact
For privacy-related questions or requests, contact us at:
Email: privacy@rgxsystems.com
Website: rgxsystems.com